After-Sales and Technical Support

1. Our company guarantees that the goods provided are of qualified quality.

2. To ensure your usage, we offer 24/7 service: our customer service engineers are available year-round, 365 days a year, to quickly respond to your service requests and provide support with the appropriate departments. We record and track your service requests through a systematic service platform to ensure they are addressed promptly and effectively.

3. Remote technical support: In case of quality issues, no matter when or where your product encounters unexpected or urgent situations, our technical support engineers will quickly identify the fault and provide solutions through a reliable network connection, minimizing product usage interruptions.

4. Devices may not be returned once sold unless they are rendered unusable due to major quality issues. For products that have been accepted, if quality problems or damages (not due to human factors) occur within the warranty period, our company will inspect and confirm that they are indeed quality issues, and we will provide repair or replacement and bear the related costs.

5. If there is a dispute regarding the existence of quality issues with the product, the disputed product may be submitted to a neutral, legal, and professional third-party testing agency for inspection (the testing agency must be jointly confirmed by both parties). The testing fees must be pre-paid by the submitting party, and the final cost will be borne by the party with unfavorable testing results.

6. For damages caused after the warranty period or damages not resulting from quality issues, if repairs are needed, our company reserves the right to assess and charge corresponding fees.

7. If secondary development involves software development, electrical circuits, mechanical structures, etc., and requires changing the original factory configuration or causes non-compliance with the promised technical specifications due to underlying adjustments of the control system, it will not be considered a quality issue of the original product. Our company can provide relevant support and cooperation but will not bear responsibility for any accidents.

Additional Statements:

1. All intellectual property rights related to the self-developed software and hardware products in this product are not transferred with the sale of the product.

2. Confidential information regarding the product shall not be disclosed in whole or in part to any third party without the authorization of Hankeis.

3. In the event of any violation of the above intellectual property protection behaviors, Hankeis reserves the right to demand an immediate cessation of the infringement and pursue criminal and civil liability according to the law, seeking compensation for economic losses.